Privacy Policy
Privacy Policy
Maxwell Cloud Technology Sdn Bhd (1294573-P) (hereinafter referred to as "MCT", "we", "us", and "our") respect your privacy. Please read the following to learn and understand more about our Privacy Policy ("this Policy").
This Policy applies to MCT websites, products and services that display or provide links to this Policy.
This Policy describes how MCT processes your personal data. However, it may not address all possible data processing scenarios. We may inform you of product or service specific data collection through supplementary policies or notices provided prior to the collection.
1. How We Collect & Use Your Personal Data
Personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. You directly provide us with such data when you use our websites, products, or services, or interact with us by creating a user account in our website or contacting us for support. We may also obtain data by recording how you interact with our website, products and/ or services. As permitted by law, we may also obtain data from public and commercial third-party sources, for example, purchasing statistics from other companies to support our services. The personal data we collect includes name, gender, enterprise name, job position, postal and email addresses, phone number, login information (account and password), photos, and certificate information, etc., depending on how you interact with MCT. We would collect the information data that you provide to us and the content of messages you send us, such as the query information you provide, or the questions or information you provide for customer service support and/ or follow up service.
Before using our websites, products or services, you may need to provide certain personal data. In some cases you may be able to opt not to disclose your personal data to us. However, not providing us with certain data may mean that we cannot provide you with certain products or services or respond to an issue that you have raised.
We may use your personal data collected for the following purposes:
  • Creating an account.
  • Fulfilling your transaction or service requests, including fulfilling orders; delivering, activating, or verifying products or services; providing training and certification; managing and processing training and certification exams; participating in onsite or virtual activities; fulfilling your requests for changes or providing you with the requested information (such as marketing materials for products and services, and white papers); and providing technical support.
  • Contacting you with your consent; sending you information about products and services that you may interest; inviting you to participate in MCT activities/ events (including promotional activities/ events), market surveys, or satisfaction surveys; or sending you marketing information.
  • Sending you important notices, such as installation of and updates to operating system or application.
  • Providing you with customized user experience and content.
  • Qualifying and managing suppliers and business partners, and communicating or working with suppliers and business partners.
  • Improving our products and services through internal audits, data analysis, and research.
  • Analyzing the efficiency of our business operations and evaluating market share.
  • Troubleshooting when you send us error reports.
  • Synchronizing, sharing, and storing the data you upload or download and the data needed for the uploading and downloading.
  • Ensuring the security of our products, services and customers or users, executing and improving our loss prevention and anti-fraud programs.
  • Complying with and enforcing applicable legal requirements, industry standards and our policies.
  • MCT may also collect and use non-personally identifiable information (Non-PII). Non-PII is information that cannot be used to identify a particular individual. For example, MCT will collect statistical data, such as the numbers of visits to its website. We collect this data to understand how users use our websites, products, and services so that we can improve our services and better satisfy your needs. MCT may collect, use, process, transfer, or disclose any of the non-PII for other purposes at its own discretion.
    We will endeavor to isolate your personal data from non-PII and ensure that the two types of data are used separately. If personal data is combined with non-PII, it will still be treated as personal data during processing.
    We will process your personal data following the requirements of applicable laws on an appropriate legal basis, including:
  • Processing your personal data to fulfill the contract when responding to a transaction or service request;
  • Processing your personal data with your consent;
  • Processing based on the legitimate interests of MCT or a third party when we use your personal data to contact you, conduct marketing or market surveys, improve our products and services, execute and improve our loss prevention and anti-fraud programs, and other purposes. Legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our businesses, systems, products, services, and customers; internal management; complying with internal policies and processes; and other legitimate interests described in this policy;
  • Processing your personal data as necessary to comply with and fulfill legal obligations.
  • 2. Cookies & Similar Technologies
    To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.
    We use cookies to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you are already logged in to and then return to the original website, it will not recognize you and you must log in again.
    MCT will not use cookies for any purposes not stated in this Policy. You can manage or delete cookies based on your own preferences. For details, visit
    You can clear all the cookies stored on your computer, and most web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website. Find out how to manage cookie settings for your browser here:
  • Internet Explorer
  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Opera
  • 3. How We Disclose Personal Data
    MCT shares your personal data with other partners, as described in this Policy, when services are provided by partners authorized by MCT.
    To comply with applicable laws or respond to valid legal procedures, MCT may also disclose your personal data to law enforcement or other government agencies. In the event if MCT is involved in a restructuring, merger & acquisition, or a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may be disclosed in connection with the transaction. MCT may also disclose your data when appropriate, for example, to execute Terms and Conditions, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.
    4. How to Access & Control Your Personal Data
    It is your responsibility to ensure that all personal data submitted to us is correct. MCT is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.
    To the extent required by applicable law, you may (i) have the right to access certain personal data we maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object or restrict to our use of your personal data. To exercise these rights, please contact us through the contact information provided in Clause 9 below. Your written request may be required for security. We may decline the request if we have reasonable grounds to believe that the request is a fraudulent, unfeasible or may jeopardize the privacy of others.
    If allowed by applicable laws, you have the right to withdraw your consent at any time when MCT processes your personal data based on your consent. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another justification other than your consent.
    If you think that the way we process your personal information does not comply with applicable data protection laws, you can contact the relevant competent data protection authority.
    5. How We Protect and Retain Your Personal Data
    The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. We also provide training on security and privacy protection for employees to raise their awareness of personal data protection. MCT is committed to protecting your personal data. However, please note that no security measure is perfect.
    We will retain your personal information for no longer than is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law. The data storage period may vary with scenario, product, and service. The standards MCT uses to determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention; etc. We will maintain your registration information as long as your account is necessary for service provision. You can choose to deregister your account. After you deregister your account, we will stop providing you with products and services through your account and delete your relevant personal data, provided that deletion is not otherwise stipulated by special legal requirements.
    6. Third-Party Providers and Their Services
    To ensure a positive user experience, you may receive content or web links from third parties other than MCT and its partners ("third parties"). MCT does not have the right to control such third parties, but you may choose whether to use the links, view the content and/or access the products or services provided by third parties.
    MCT unable to control the privacy practices and data protection policies of third parties that are not subject to this Policy and we shall not be held responsible for any disclosure your information carried out and/ or caused by the third party. When you submit personal information to such a third party, please read and refer to the privacy protection policy of the third party.
    7. International Transfers of Your Personal Data
    Your personal data collected by MCT may be processed or accessed in the country/region where you use our products and services or in other countries/regions where MCT or its affiliates, subsidiaries, service providers or business partners have a presence. These jurisdictions may have different data protection laws. In such circumstances, we will take measures to ensure that data is processed as required by this Policy and applicable laws, which includes when transferring the data subject’s personal data from Malaysia to a country or region which have been acknowledged by Malaysia as having an adequate level of data protection, we may use a variety of legal mechanisms or implementing security measures before cross-border data transfer.
    8. Updates to This Policy
    MCT reserves the right to update or change this Policy from time to time. We will release the latest Privacy Policy on this page for any changes. If major changes are made to the Privacy Policy, we may notify you through different channels, for example, posting a notice on our website or sending you direct notification.
    9. Contact Us
    If you have any questions or suggestions, please contact us via
    Where your personal data is processed by MCT in accordance with this Privacy Policy, the entity of MCT that responds to your request, contacts you, provides you with products or services, or has signed or is about to sign a contract with you is the controller of the related personal data.